ISO/IEC 17024 Clause 9.8
Appeals & Complaints Handling Portal
A legally documented, independent procedure ensuring every candidate and client has an unbiased avenue to contest examination decisions or lodge service feedback.
14-Day Filing Window
Appeals must be submitted within 14 calendar days of examination outcome notification.
Independent Board
Reviewed by an Appeals Committee with zero involvement in the candidate's initial evaluation.
7-Day Resolution SLA
Formal written decision issued within 7 business days following evidentiary investigation.